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Frequently asked questions

How do I create a customer account?

In our online shop you will find the button "My account" in the upper right corner. Please enter your personal data and confirm the registration by clicking the "Continue" button at the right bottom.

What is the advantage of an user account?
If you have registered, you will be provided with a customer account which you can access at any time via the "My Account" button. After a successful registration, you can access your order history, change invoice and delivery addresses or subscribe / unsubscribe from the newsletter. In addition, further orders can be placed without complication and without re-entering personal data.
I have forgotten my password
If you have forgotten your password, you can simply use the "Forgot your password" function. Click on the "My Account" tab at the top and then go to "My Account".
How long does it take to send an order?
All orders will be handed over to our shipping center continuously. The order will be hand over to shipping carrier within 24 hours. You will receive a notification by e-mail with the tracking link, as soon as your order is packaged and picked up by the parcel service provider. There is no shipping at the weekend yet.
How can I pay?
You can pay your order via credit card and PayPal.
How long can I cancel my order?
The withdrawal period is 14 days from the date of receipt of the goods. Please contact Customer Service in advance. Reimbursement of the purchase price is no longer possible after the deadline.
General information about the return processing
If you want to process a return, we handle this easy and fast.

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